The current state of AI in CX
A conversation with the Zendesk for startups community
AI is transforming industries and we keep hearing about the digital transformation of Enterprise companies. How are high-growth startups using it in the CX space? In this article, we are making public a private conversation in the Zendesk for Startups community where Ben Segal, Associate Director of Infrastructural Efficiency at Freshly shared “the stage” with me (Jorge Peñalva, CEO of Lang.ai).
“The stage” is quoted because the community is a Slack-first community where all conversations happen in Slack so people in the community can ask questions during the live conversation or consume it offline. You can join the community here!
We’re actually sharing here the content so that you get a chance to learn from our experience for years working in the space. If you want to access all these conversations live, join the Zendesk for Startups community by connecting with Greg.
About the speakers
RPA for customer service
Best practices for routing requests to the Helpcenter
What is NLP and what are its applications for CX
Automatic ticket tagging in Zendesk
When should startups start tagging?
How to evaluate AI vendors. Sometimes AI doesn’t work as expected!
Side chat: Deflection when using AI tools
Some super interesting conversations in the Q&A happened at side chats and threads like the following ones:
Side chat: AI tools for small teams
Side chat: The experience with bots
This was a creative way of bringing the Slack conversation into Medium but, of course, the experience is way better by joining the community.
Join the conversation on Startup Central.
Thanks, Ben Segal and Zendesk for Startups for letting me share the content here!
